As an Admin, you may occasionally encounter an error when adding a new driver to your Team. This usually happens due to email conflicts, pending invitations, or billing issues.
How to Add a Driver
Go to the Teams Dashboard in your MileIQ account.
Click Add Driver.
Enter the driver’s email address and select the appropriate role (Driver or Admin + Driver).
Click Send Invitation.
The driver will receive an email invitation prompting them to create a MileIQ account and join your Team.
For detailed instructions, see: MileIQ for Teams: How can I add or remove a driver?
Common Issues and Solutions
⚠️ Email Already Invited / Pending Invitation
If the driver’s email address has already been invited, they cannot be invited again.
✅ Solution:
Ask the driver to check their inbox and spam/junk folders to accept the invitation.
If they never received the invite, you can resend the invitation from the Teams Dashboard. This ensures they get another email to create a MileIQ account and join your Team.
⚠️ Billing Issues
If you see an infinite loading spinner when sending adding a driver, it may be due to a billing issue with your Teams account (for example, a declined payment). When this happens, the invite can’t be processed until the billing problem is resolved.
✅ Solution: Contact your bank to ensure there are no blocks or declined charges for MileIQ for Teams. Once billing issues are resolved, you can try adding the driver again.