Welcome to the MileIQ Help Center

Search the knowledge base or get in touch with an experienced support agent. We’re here to help!

Start Your Engine

Get started on the right route with need-to-know tutorials.

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Shift Into Gear

Use these tutorials to get the most out of MileIQ.

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Keep Cruising

Manage your account & troubleshoot any issues.

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Help Topics

Explore the most requested topics below, use the search bar, or contact our dedicated customer support team to find the information you need.

Getting Started

Drive Detection

Troubleshooting

MileIQ for Canada

MileIQ for the U.K.

Video Tutorials

Our video library is full of useful tips and how-to's. Be sure to stop by for new content showing you how to get the most out of MileIQ.

How To: Get Started

New to MileIQ?

Start with this video tutorial to learn how to download the app, set up your account, classify drives as business, personal or with specific purposes for generating detailed reports.

1:46

How To: Set Work Hours

Auto-Classify Drives

Work a normal 9-5 schedule, swing shifts and/or graveyard shifts? Auto-classify your off-the-clock drives, while on-the-clock drives show in the app for more detailed classifications.

2:05

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Tips From Our Team

Our entire team is devoted to helping you get the most out of MileIQ.

“Be sure to set a primary vehicle so your newly captured drives are automatically assigned a vehicle.”

“Not driving your vehicle? Use our Pause feature to keep your rides as a passenger out of your drive log.”

—Melissa S.
CX

“Want MileIQ in 24-hour/military time? Simply change your phone OS's time settings, and MileIQ will reflect that setting in the app.”

—Armani R.
CX

“Assign an easily identifiable name to your report to easily find your reports later in the Archived Reports of the Report tab.”

“Want to create a custom report of all your drives in a specific month or vehicle? Check out the Reports Tab on the MileIQ web dashboard”

—Letitia L.
CX

“Did you know you can quickly duplicate drives on the web dashboard? See here to find out how!”

—Katherine C.
CX

“You can download an archived report directly to your computer from the Web dashboard's Report View”

—Namita K.
CX

“Personalize your captured drives by naming your frequently visited locations.”