To ensure the best possible experience with MileIQ, please check this list to ensure MileIQ is set up to detect drives. All of these items can have an impact on MileIQ's effectiveness.
1. Is Wi-Fi enabled? Even when you aren't connected to a Wi-Fi hotspot (think - a coffeeshop), your mobile device uses the hotspot proximity (and if you live in/near a city, you pass thousands of them a day) to register location information. Wi-Fi is far more efficient on batteries than other location sources like GPS. You can turn on WiFi by going to Settings > Wi-Fi > On.
2. Have you force-quit MileIQ (by double-clicking the center iPhone button or square Android button and swiping the MileIQ app/icon off the screen)? On many versions of iOS and Android, all drive detection will stop if you do so. Please keep MileIQ running in the background of your device so that it can capture and record your drives.
3. Are Location Services "On" for MileIQ? You can verify your location settings:
• on iOS by going to: Settings > Privacy > Location Services (On) > MileIQ > Always
• on Android by going to: Settings > Personal > Location > On
• IMPORTANT - iOS 8 has a new prompt that will appear from time to time and ask "MileIQ Has Been Using Your Location In The Background. Do You Want to Continue Allowing This?" In order for MileIQ to detect drives, you must choose "Continue" to this prompt. Selecting "Don't Allow" will disable location services and MileIQ will not detect drives
• IMPORTANT - "High Accuracy" mode is required on Android. You can check if it's on by going to Settings > Location > Mode > High Accuracy
4. Is Background App Refresh/Data "On" for MileIQ? You can verify your background refresh/data settings:
• on iOS by going to Settings > General > Background App Refresh > MileIQ > On
• on Android by going to Settings > Wireless & networks > Data usage > Cellular data > On
• IMPORTANT - on Android, from both the Data Usage Menu icon (this can look different depending on device) and and the MileIQ icon under App usage, make sure "Restrict background data" is unchecked. Additionally, if you’ve set a cellular data limit, make sure that you have not crossed it recently.
• on Android by going to Settings > System > About phone > System updates
• on Android by going to Play Store > Settings (at the top left) > My apps > MileIQ > Update
• On Samsung, this is controlled by the “Smart Manager” app and by default will force-quit any app that hasn't been launched in 3 days. To see if this is the cause of the problems you were having, please check the following settings: