Drive Detection Best Practices

To ensure the best possible experience with MileIQ, please check this list to ensure MileIQ is set up to detect drives. All of these items can have an impact on MileIQ's effectiveness. 

1. Is Wi-Fi enabled?  Even when you aren't connected to a Wi-Fi hotspot (think - a coffeeshop), your mobile device uses the hotspot proximity (and if you live in/near a city, you pass thousands of them a day) to register location information. Wi-Fi is far more efficient on batteries than other location sources like GPS. You can turn on WiFi by going to Settings > Wi-Fi > On.

2. Have you force-quit MileIQ (by double-clicking the center iPhone button or square Android button and swiping the MileIQ app/icon off the screen)?  On many versions of iOS and Android, all drive detection will stop if you do so. Please keep MileIQ running in the background of your device so that it can capture and record your drives.

3. Are Location Services "On" for MileIQ? You can verify your location settings:

•  on iOS by going to: Settings > Privacy > Location Services (On) > MileIQ > Always
•  on Android by going to: Settings > Personal > Location > On

•  IMPORTANT - iOS 8 has a new prompt that will appear from time to time and ask "MileIQ Has Been Using Your Location In The Background. Do You Want to Continue Allowing This?" In order for MileIQ to detect drives, you must choose "Continue" to this prompt. Selecting "Don't Allow" will disable location services and MileIQ will not detect drives
•  IMPORTANT - "High Accuracy" mode is required on Android. You can check if it's on by going to Settings > Location > Mode > High Accuracy

4. Is Background App Refresh/Data "On" for MileIQ? You can verify your background refresh/data settings:

•  on iOS by going to Settings > General > Background App Refresh > MileIQ > On
•  on Android by going to Settings > Wireless & networks > Data usage > Cellular data > On

•  IMPORTANT - on Android, from both the Data Usage Menu icon (this can look different depending on device) and and the MileIQ icon under App usage, make sure "Restrict background data" is unchecked.  Additionally, if you’ve set a cellular data limit, make sure that you have not crossed it recently.

5. Are you running the latest version of your device's OS? Having the most up-to-date operating system on your phone will provide the latest features to support and protect background apps like MileIQ.
 
You can update your device's OS:
 
•  on iOS by going to Settings > General > Software Update > Download and Install
•  on Android by going to Settings > System > About phone > System updates
 
6. Are you running the latest version of MileIQ? We are constantly improving MileIQ and having the latest version will ensure optimal performance.
 
You can update your version of MileIQ, if needed:
 
•  on iOS by going to App Store > Updates > MileIQ > Update
•  on Android by going to Play Store > Settings (at the top left) > My apps > MileIQ > Update
 
7. Was MileIQ paused? If you pause the app periodically, please wait a bit before taking a drive after un-pausing. Depending on your location when you un-pause, it can take between 5 to 15 minutes for MileIQ to get accurate location information. If we don't get accurate location information before the drive starts, unfortunately the drive may be disregarded.
 
8. Are you using a Smart Manager / Battery Optimizer? These apps are designed to automatically shut down apps and will prevent MileIQ from running in the background of your device. Please whitelist MileIQ from any smart managers, task killers, or battery optimization apps that may be on your device.

•  On Samsung, this is controlled by the “Smart Manager” app and by default will force-quit any app that hasn't been launched in 3 days. To see if this is the cause of the problems you were having, please check the following settings:
     º  Find the Smart Manager app on your device
     º  Click on Battery
     º  You should see an "App optimization" area near the top - Click Detail
     º  Select MileIQ from the list and change the setting to "Turned off for"
 
9. To ensure that MileIQ is not suspended from running in the background, please consider occasionally quitting some of the unused apps currently running in the background on your device.
For iOS, all you need to do is double-click the center "Home" button on your device and then you can swipe any unused applications up and off the screen. On Android, just tap the square button on the right side of the bottom task bar, then swipe the applications off the screen. Just remember not to force-quit MileIQ, of course!
 
10. To ensure your device has enough available storage space for background apps like MileIQ to perform optimally, we recommend at least 500MB of free storage on your device.
For information about managing storage on iOS, see here.
 
Making sure all of the above settings are on and up-to-date ensures the best experience with MileIQ. Safe driving!
 
Note: Please reference this article for more information on what determines a drive.
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