Drive Detection Best Practices

iOS  |  Android

iOS

⚠️ Important - On iOS, your iPhone will occasionally ask "MileIQ Has Been Using Your Location In The Background. Do You Want to Continue Allowing This?" In order for MileIQ to detect drives, you must choose "Continue" to this prompt. Selecting "Don't Allow" will disable location services and MileIQ will not detect drives.

Are Location Services "On" for MileIQ?

1. Go to: Settings > Privacy & Security > Location Services (On)
2. Turn on Locations Services if it is off
3. Scroll Down to locate the MileIQ app
4. Ensure your location services for MileIQ are set to Always (selecting While in Use will prevent automatic drive detection)

Is Background App Refresh/Data "On" for MileIQ?

1. Go to Settings > General > Background App Refresh
2. Scroll down to locate the MileIQ app and ensure it’s on

Did you pause Drive Detection in the MileIQ app?
In case you turned off Drive Detection in the MileIQ app by going to: Account Settings > Drive Detection (off) > Automatically Resume (on), please wait a bit before taking a drive after un-pausing. Depending on your location,  after un-pausing, it can take about 5 to 15 minutes for MileIQ to get accurate location information. If we don't get accurate location information before the drive starts, unfortunately, the drive might not be captured.

Is your device restricting background data, app activity, or battery usage?
Third-party apps that attempt to be Memory boosting, Data compression, task-killing, battery-saving, anti-virus or app management apps can interfere with MileIQ. Try disabling them (or adding MileIQ to the third-party app's whitelist or ignore list) to see if it improves drive detection.

Have you opened the MileIQ iOS app lately?
While useful in classifying your drives while they're fresh in your mind, regularly launching the mobile app also prevents any app or battery optimization settings from shutting it down without you knowing.

💡 Tip - On iOS 11 and higher, check your "Offload Unused Apps" setting by going to Settings > General > iPhone Storage. If this option is turned on and MileIQ hasn't been launched or detected any movement for a while, iOS might have offloaded MileIQ due to your phone's storage situation.

You'll still find the app, but it'll have a download icon (a cloud with a downward arrow). Just tap on the app to download it, then open it and sign in to your MileIQ account.

Are Wi-Fi and Bluetooth enabled?
Even if you're not actively connected to a Wi-Fi network, your mobile device leverages nearby Wi-Fi hotspots (and in urban areas, you come across plenty of them daily) to record location data. Wi-Fi consumes far less battery compared to other location sources like GPS. You can enable Wi-Fi by navigating to Settings > Wi-Fi > On.

If you've added a vehicle to your account using Bluetooth, this can help improve our ability to capture your trips in that car. You can find information on how to do this in our help article How to add vehicles via Bluetooth.

Are you using the most recent version of MileIQ?
We're always working on enhancing MileIQ, and having the latest version guarantees the best performance. To update your MileIQ version on iOS, head to the to App Store > Updates > MileIQ > Update

Is your account currently logged in (and is it the correct one)?
Double-check that you're signed into the MileIQ app and use the correct email address.
You can confirm this by going to Account Settings in the app's main menu. After “Signed in” you should see the email address associated with your account. Take a moment to ensure there are no typos. Double-check for any misspellings as a second account may have accidentally been created.

Android

Are Location Services "On" for MileIQ?

1. Go to: Settings > Location > App permissions > MileIQ
2. Turn on Allow all the time
3. Turn on Use Precise Location

Is Background App Refresh/Data "On" for MileIQ?

1. Go to: Settings > Connections > Data usage > Mobile data
2. Turn on Mobile Data
   
   ⚠️ Important - if you’ve set a cellular data limit, make sure that you have not crossed it recently.

Have you force-quit MileIQ?
Force-Quitting is done by clicking the square Android button and swiping the MileIQ app/icon off the screen. On many versions of Android, all drive detection will stop if you do so. Please keep MileIQ running in the background of your device so that it can capture and record your drives.

Is Drive Detection paused in the MileIQ app?
If you turned off Drive Detection in the MileIQ app by going to: Account Settings > Drive Detection (off) > Automatically Resume (on), please wait a bit before taking a drive after un-pausing. Depending on your location when you un-pause, it can take between 5 to 15 minutes for MileIQ to get accurate location information. If we don't get accurate location information before the drive starts, unfortunately, the drive may be disregarded.

Is your device restricting background data, app, or battery usage?
Some default settings/apps on Android devices are designed to automatically shut down apps and will prevent MileIQ's drive detection from running in the background of your device. This can cause gaps in your driving record, but is easily prevented. Check your Android device's steps to see how to prevent or resolve these issues for MileIQ: Optimize drive detection on Android phones

💡 Tip: Third-party apps that attempt to be Memory boosting, data compression, task-killing, battery-saving, anti-virus or app management apps can interfere with MileIQ. Please disable them (or add MileIQ to the third-party app's Whitelist or Ignore List) to see if drive detection improves.

Have you recently opened the MileIQ iOS App?
To ensure that MileIQ is not suspended from running in the background, please consider regularly opening the mobile app. While useful in classifying your drives while they're fresh in your memory, opening the mobile app regularly also prevents the app from being shut down without your knowledge by any app/battery optimizing settings.

Are Wi-Fi and Bluetooth enabled?
Even when you aren't connected to a Wi-Fi hotspot, your mobile device uses the hotspot proximity (and if you live in/near a city, you pass thousands of them a day) to register location information. Wi-Fi is far more efficient on batteries than other location sources like GPS. You can turn on WiFi by going to Settings > Wi-Fi > On.

If you've added a vehicle to your account using Bluetooth, this can help improve our ability to capture your trips in that car. You can find information on how to do this in our help article How to add vehicles via Bluetooth.

Are you running the latest version of your device's OS?
Having the most up-to-date operating system on your phone will provide the latest features to support and protect background apps like MileIQ.

You can update your device's OS on Android by going to Settings > System > About phone > System updates.

Are you running the latest version of MileIQ?
We are constantly improving MileIQ and having the latest version will ensure optimal performance. You can update your version of MileIQ on Android by going to Play Store > Settings (at the top left) > My apps > MileIQ > Update

Is your account currently logged in (and is it the correct account)?
Make sure you’re signed in to the MileIQ app and using the correct email address. You can verify by navigating to Account Settings in the main menu of the app. After “Signed in” you should see the email address associated with your account. Double-check for any misspellings as a second account may have accidentally been created.

Additional Information:

Please reference this article for more information on what determines a drive.

For more information on motion data/physical activity settings, please see here.