Drive Detection Best Practices

To ensure the best possible experience with MileIQ, please check this list to ensure MileIQ is set up to detect drives. All of these items can have an impact on MileIQ's effectiveness. 

1. Are Location Services "On" for MileIQ? You can verify your location settings:

  • on iOS by going to: Settings > Privacy > Location Services (On) > MileIQ > Always
  • on Android by going to: Settings > Personal > Location > On
  • IMPORTANT - iOS 11 now allows the option to only use location services when an app is in use which will prevent MileIQ from detecting drives consistently. Please ensure your location services for MileIQ are set to Always as selecting While in Use will prevent automatic drive detection. 
  • IMPORTANT - iOS also has a prompt that will appear from time to time and ask "MileIQ Has Been Using Your Location In The Background. Do You Want to Continue Allowing This?" In order for MileIQ to detect drives, you must choose "Continue" to this prompt. Selecting "Don't Allow" will disable location services and MileIQ will not detect drives
  • IMPORTANT - "High Accuracy" mode is required on Android. You can check if it's on by going to Settings > Location > Mode > High Accuracy

2. Have you force-quit MileIQ? (by double-clicking the center iPhone button or square Android button and swiping the MileIQ app/icon off the screen)?  On many versions of iOS and Android, all drive detection will stop if you do so. Please keep MileIQ running in the background of your device so that it can capture and record your drives.

3. Was MileIQ paused? If you pause the app periodically, please wait a bit before taking a drive after un-pausing. Depending on your location when you un-pause, it can take between 5 to 15 minutes for MileIQ to get accurate location information. If we don't get accurate location information before the drive starts, unfortunately the drive may be disregarded.

4. Are you using a Smart Manager / Battery Optimizer? These apps are designed to automatically shut down apps and will prevent MileIQ from running in the background of your device. Please whitelist MileIQ from any smart managers, task killers, app standby, doze, or other battery optimization apps that may be on your device and regularly open the mobile app to ensure it hasn't be stopped in the background by this device setting.
  • On Samsung - this can be controlled by the “Smart Manager” app and by default will force-quit any app that hasn't been launched in 3 days. To see if this is the cause of the problems you were having, please check the following settings:
    • Find the Smart Manager app on your device
    • Click on Battery
    • You should see an "App optimization" area near the top - Click Detail
    • Select MileIQ from the list and change the setting to "Turned off for"
  • On LG phones - consider disabling the Power Saving feature on your device for MileIQ. You can normally find this setting under Settings > General > Battery & Power saving.
  • Motorola phones - some Motorola phones will have a built in Battery Optimization feature that will shut down the "activity of seldom used apps". To turn this off so MileIQ isn't shut down preventing drive detection, tap Apps > Settings > Battery. Then tap the menu button > Battery Optimization > All Apps. Find MileIQ and disable this optimization feature for it.
5. To ensure that MileIQ is not suspended from running in the background, please consider regularly opening the mobile app.
While useful in classifying your drives while they're fresh in your memory, opening the mobile app regularly also prevents the app from being shutdown without your knowledge by any app/battery optimizing settings.
 
Android devices - be sure to reference this article to ensure your device is optimized to automatically capture drives going forward: Optimize Drive Detection on Android Phones
 

6. Is Wi-Fi enabled?  Even when you aren't connected to a Wi-Fi hotspot (think - a coffeeshop), your mobile device uses the hotspot proximity (and if you live in/near a city, you pass thousands of them a day) to register location information. Wi-Fi is far more efficient on batteries than other location sources like GPS. You can turn on WiFi by going to Settings > Wi-Fi > On.

7. Is Background App Refresh/Data "On" for MileIQ? You can verify your background refresh/data settings:

  • on iOS by going to Settings > General > Background App Refresh > MileIQ > On
  • on Android by going to Settings > Wireless & networks > Data usage > Cellular data > On

•  IMPORTANT - on Android, from both the Data Usage Menu icon (this can look different depending on device) and and the MileIQ icon under App usage, make sure "Restrict background data" is unchecked.  Additionally, if you’ve set a cellular data limit, make sure that you have not crossed it recently.

 
8. Are you running the latest version of your device's OS? Having the most up-to-date operating system on your phone will provide the latest features to support and protect background apps like MileIQ.
 
You can update your device's OS:
  • on iOS by going to Settings > General > Software Update > Download and Install
  • on Android by going to Settings > System > About phone > System updates
9. Are you running the latest version of MileIQ? We are constantly improving MileIQ and having the latest version will ensure optimal performance.
 
You can update your version of MileIQ, if needed:
  • on iOS by going to App Store > Updates > MileIQ > Update
  • on Android by going to Play Store > Settings (at the top left) > My apps > MileIQ > Update
 
10. To ensure your device has enough available storage space for background apps like MileIQ to perform optimally, we recommend at least 500MB of free storage on your device.
For information about managing storage on iOS, see here.
 
Making sure all of the above settings are on and up-to-date ensures the best experience with MileIQ. Safe driving!
 
Notes:
 
For a more in-depth troubleshooting guide for missed drives, please see here: Why am I missing a drive?
 
Please reference this article for more information on what determines a drive.
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