Help: I've Already Paid, but My Account Shows Free!
No worries! We’re here to ensure you access your Premium subscription and don't miss out on tracking valuable mileage. Here’s how to troubleshoot and resolve the issue:
Step 1: Verify Your Account Email
- Go to Settings > Signed in (at the top) in the app.
- Confirm the email displayed matches the one you used to purchase your Premium subscription.
If the emails don’t match:
You may have accidentally created a second account. No problem! Reach out to our Customer Success team from both email addresses (for security reasons). We’ll merge your accounts under your preferred email.
Step 2: Check Your Receipt
- Look for your MileIQ receipt or upgrade confirmation email in your inbox.
- Make sure you’re signed into the account that received this email.
Step 3: Lost Access to Your Email?
Can’t access the email tied to your subscription or reset the password?
- Visit support.mileiq.com and fill out the form.
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Be ready to provide:
- The last 4 digits of the card used for purchase.
- Recent drive locations.
- Any custom settings in your account.
Step 4: Restore Your Premium Status
If you’re logged into the correct account but don’t see Premium features:
- Go to Settings > GET UNLIMITED DRIVES.
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Tap Restore at the top.
This process won’t charge you again and should refresh your account.
Step 5: Confirm Your Payment Went Through
- After upgrading, you should’ve received an upgrade confirmation email and receipt.
- If you don’t see these emails, your payment may not have been processed.
Upgraded via the app?
- Payments through the app are processed by iTunes or Google Play. Check for a receipt from them.
Step 6: Check Your Subscription Plan
- Visit the Subscription Plan section on the web dashboard to confirm everything is active.
Still Need Help?
If you’re still having trouble, our Customer Success team is ready to assist!
- Contact us through the app or web dashboard.
- Include a copy of your receipt and mention any other email addresses linked to your account.
Bonus Tips
- Fix Typos: If there’s a typo in your email, follow the steps in our guide: How to Change Your Email/Username.
- Unsure of Your Email? Try resetting your password for all your email addresses. If one matches, you’ll receive a reset link.
We’re here to ensure everything runs smoothly so you can focus on the road ahead! 🚗✨