How to: Cancel Subscription

Need to cancel your subscription?

Customer satisfaction is our number one priority, and if there’s anything we can do to improve your experience with MileIQ, please let us know by reaching out to support@mileiq.com.

However, if you need to cancel your subscription, we certainly understand. You can cancel your subscription directly on the web dashboard unless you've upgraded through your phone by going to Settings > Subscription Plan > Cancel Subscription. For step by step instructions, please choose your subscription method:

Cancelling on the Web Dashboard

To cancel your subscription on the web dashboard, please visit dashboard.mileiq.com and sign in using the same email and password as the MileIQ app.

From there, click on Settings > Subscription Plan > Cancel Subscription

Screenshot show sthe Subscription Plan page with the option to cancel circled

iTunes

If you signed up through iTunes you can go directly to the Manage iTunes Subscriptions page to set your subscription to cancel instead of signing into the web dashboard. Alternatively, you can go to the web dashboard to be redirected to the respective billing service to set your subscription to cancel. 

Important: Ensure you sign into the same iTunes account that was used to purchase the subscription on your device.

For additional information on how to cancel through iTunes, please see here: View, change, or cancel your subscriptions on iTunes

Google Play

If you signed up through Google Play you can go directly to the Manage Google Play Subscriptions page to set your subscription to cancel instead of signing into the web dashboard. Alternatively, you can go to the web dashboard to be redirected to the respective billing service to set your subscription to cancel. 

Important: Ensure you sign into the same Google Play account that was used to purchase the subscription on your device.

For additional information on how to cancel through Google Play, please see here: Cancel or change a subscription on Google Play

Additional Information

Once the cancellation is processed, your account will revert to the basic 40 free drives per month plan at the end of your billing cycle.

If you want to stop using MileIQ altogether, we recommend you download any data that you want to save from the dashboard, adjust your notification settings, then delete the app from your device and you're all set.

Please review our Subscription Terms for issuing refunds here: Terms of Service

For users on the free plan who no longer wish to continue their subscription, you can simply unsubscribe from future emails and uninstall MileIQ from your device.

To delete your account altogether, please sign out of MileIQ and then email support@mileiq.com with your deletion request.   

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