Help: Why Did MileIQ Log an Extra Drive?
If you noticed an unexpected drive in your MileIQ log, don’t worry—there’s usually a simple explanation.
Here's the key thing to know:
MileIQ's algorithm is designed to err on the side of caution. That means it would rather log a drive it’s unsure about than miss one that could matter to you.
Here are the most common reasons for unexpected or "extra" drives:
1. Logged In on Multiple Devices
If you're signed in to your MileIQ account on more than one device—like an iPhone and an iPad, or an Android and an iPhone—it can confuse the drive detection system.
What to do:
To avoid duplicate or inaccurate drives, we recommend using MileIQ on just one device at a time. You can either:
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Delete the app from one of the devices, or
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Sign out on the second device and log in with a different email, if needed.
2. Recently Moved
If you've recently changed locations—or someone near you has—this could also cause issues.
WiFi base stations remember where they were originally located. So if you moved and brought your old router with you, it might take about a week (or more) for your internet provider’s location services to update.
Until then, your device might report conflicting location data, causing MileIQ to mistakenly detect a drive.
Quick tip to help fix it:
Open Apple Maps or Google Maps on your device while connected to WiFi for a few hours. This can help your router update its location faster by syncing with your device’s GPS data. It's a simple trick that often works well.