Help: Why did MileIQ catch an extra drive?

There's a simple explanation for why you might come across an extra drive in almost any situation.

Here's something really important to keep in mind: our MileIQ algorithm prefers to upload a drive that we're not entirely certain about rather than assuming it's not important to you and tossing it aside.

Let's look at the most common reasons behind these extra drives:

Logged into Multiple Devices

One of the main reasons you might see an extra drive in your MileIQ is if you've logged into the same MileIQ account on different devices, like an iPad and an iPhone, or even an iPhone and an Android device.

However, running MileIQ simultaneously on two devices can lead to some confusion for our MileIQ drive processor.

If you're in this situation, delete the app from one of the devices or sign out and then sign back in with a different email on the second device.

Recently Moved

If everything seems set up correctly and you've either moved yourself or someone nearby has moved, listen to this slightly odd but true tidbit: WiFi base stations remember where they were placed. So, if you've moved and taken an old base station to a new location, it might take around a week (or maybe even a bit longer) for your WiFi provider to catch up and realize your new spot.

During this time, your device and the base station might report different location info.

If the move wasn't too far from your old address, our drive processor might occasionally think a drive happened even when it didn't. We're actively working on solving this issue.

If you suspect this might be what's happening to you, you can try to speed up the base station's update of its location info:

Keep Apple Maps or Google Maps open on your device while it's connected to WiFi (for a few hours). The concept is that the GPS function in the maps app can help the base station "re-learn" the accurate new location. This has worked well in many cases.

Getting the Best Drive Detection

If you weren't logged into multiple devices and you haven't recently moved, take a look at our Drive Detection Best Practices. These tips will help you set up your device for optimal drive detection.

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