How to: Reset Password

You can change the password for your MileIQ account from the mobile app or the web dashboard by requesting a password reset email.

Note: If you created your MileIQ login using a Microsoft account, you’ll need to visit Microsoft support to reset your password: Reset Microsoft Account Password.

Mobile App

From the Login screen, tap on the 'Forgot password?' link. In the popup window, enter the email address associated with your MileIQ account and tap 'Request'.   

image of login scren with 'forgot password' circled  image of area to enter email address and request a password reset email    

An email with a link to reset your password will be sent to your account address. Follow the steps, and you’ll be good to go!

Web Dashboard

To reset your password from a notebook or desktop computer, navigate to the sign-in page at dashboard.mileiq.com and click on "Forgot your password. Reset it here" (on the bottom right hand side).

image of entered email address and button to request password reset email

On the next page, enter your account email address and click 'Reset password'. An email with a link to reset your password will be sent to your account address. Follow the steps, and you're good to go! Can't find the email? Be sure to check your spam folder and if you're using a company email account, please reach out to your network administrator to ensure MileIQ emails aren't being diverted or withheld.

(Alternatively, you can navigate directly to the password reset page.) 
If you are currently logged in to the web dashboard, you can change your password navigating to the top of the screen and clicking Settings > Profile > Forgot password?

Notes

  • If you’re not sure of the email used as your username, you can find it in the app by navigating to MileIQ Settings > Account and you'll see it next to "Signed in:"
  • It is not currently possible to change a password from within the mobile app. A mobile dashboard will be added soon!
  • If the reset password fields are greyed out, it’s likely due to your MileIQ login being linked to a Microsoft account. You can reset your Microsoft account password through Microsoft support here: Reset Microsoft Account Password.

 

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