Troubleshooting
Having a problem? These articles help troubleshoot issues that can occur with the mobile app, web dashboard, email delivery and drive detection. You can also contact us any time.
Top Articles
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How to: Get Help
The fastest way for U.S. and Canada customers to get in touch with the MileIQ Customer Success team is by calling our phone support line at 1-844-747-4905 (U.S. Toll Free) durin...
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Why am I missing a drive? (iPhone)
iPhone and iPad Settings MileIQ may miss drives due various settings on your phone. Below is a short checklist for iPhones and iPads to make sure your phone's settings are optim...
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Why am I missing a drive? (Android)
Android Settings MileIQ depends on various settings on your phone to capture drives. Go through this short checklist for Android devices to make sure your phone's settings are o...
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Optimize Drive Detection on Android Phones
Some Android devices may have default settings enabled that terminate background apps from running after a certain amount of time in an attempt to conserve battery and improve o...
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Why did MileIQ catch an extra drive?
Logged into Multiple Devices The most common reason MileIQ would catch an extra drive is that one MileIQ account is logged into multiple devices (i.e. iPad and iPhone or iPho...