When will MileIQ for the UK be available?
MileIQ for the UK is now available.
Will I lose any drive information if I make the switch?
All your previous drives are securely stored in the cloud and tied to your MileIQ account. That information will stay intact and the value of your drives will remain the same.
Am I required to switch over to the UK version?
We want users to have the option to switch over based on their preference. Users can continue to use the US version. However, switching over to the UK version will provide a more customized experience that’s compliant with the HMRC requirements.
Why should I make the switch over to the UK version?
MileIQ for the UK was designed especially for UK users to conform with HMRC rules regarding mileage deduction. With MileIQ for the UK, you can specify vehicle type (cars and vans, motorcycles or bicycles) and let MileIQ calculate the value of business drives based on that information.
Is it possible to switch back to the U.S. version after trying out the UK version?
Yes, you can send in a request to our Customer Success team at firstname.lastname@example.org at any time and we will be happy to make that change for you.
If I use the UK version for a couple weeks and then switch back, what will that mean for the value of my drives? My vehicle set up?
Drives are always calculated in the “miles” unit. We will always store your miles in your account. The US version will calculate those miles with the USD per mile rate vs the UK version will calculate those miles with the GBP per mile rate. When you switch between different countries, your values will change based on the country's rates on your default vehicle.
Does it cost money to switch over to the UK version?
There is no additional charge to switch over to the UK version, but if a user is on a paid subscription, that will continue.
Will I be charged in pounds if I switch my subscription to the UK version?
Unless you cancel your subscription, you will continue to pay for your subscription in USD.
Is there a deadline on when I should submit a request to switch over to the UK version?
You can submit a request at any time by writing to us at email@example.com.
How do I enable auto-updates on my device?
For iOS, you can do so from device Settings > iTunes & App Store > Automatic Downloads > On.
For Android, you can do so by opening up the Google Play Store app > Pull out the menu from the left > Settings > General > Enable "Auto-update apps."
If you have additional questions or concerns, please feel free to reach out to our Customer Success team at firstname.lastname@example.org.