Optimize Drive Detection on Android Phones

Some Android devices may have default settings enabled that terminate background apps from running after a certain amount of time in an attempt to conserve battery and improve overall performance.

However, MileIQ does need to be running in the background of your device to record drives properly; optimize these settings to allow MileIQ to receive location information and keep your mileage on track.

Android Devices

A feature called Data Saver is enabled by default in Android. Although, drives will remain on the device until the app is opened while connected to the internet; this setting can cause drives to show up after a long delay, making it seem as though no drives were caught. To ensure your drives are shown as they're captured, please allow MileIQ to bypass this setting by enabling Unrestricted data usage for MileIQ.

Here's how to prevent this and other similar issues for MileIQ:

Samsung Phones:

To prevent this issue on your Samsung Android 7 device:

  1. Open your device's Settings 
  2. Tap Data Usage
  3. Tap Data Saver
    • If Data Saver is already turned off, leave the setting off so MileIQ will be unaffected.
  4. Tap Unrestricted data usage
  5. Scroll to and tap MileIQ to On to prevent this issue

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Another similar setting on Samsung called Smart Manager will shut off other apps in the background. By default, this app will force-quit MileIQ if it hasn't been launched in 3 days and prevent all drives from being captured.

To see if this is the cause of the problems you were having, please check the following settings in the Smart Manager app:

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  1. Find and open the Smart Manager app on your device
  2. Click on Battery
  3. Under the "App optimization" or "App power saving" area - Click Detail
  4. Select MileIQ from the list
  5. Change the setting to "Turned off"
sm_mileiq_4_on.png sm_turn_off_5.1.png
 
Additional settings on Samsung devices like Power Saving Mode and Ultra Power Saver will turn off location services on your device automatically. If you use these settings, please be sure that location services are turned on or restored after your device has been sufficiently charged. Drive detection will be unable to function with location services disabled. 
 
Pro Tip: Charge your phone while in the car!

LG Phones:

To prevent this issue on your LG Android 7 device:

  1. Open your device's Settings 
  2. Tap Mobile Data
  3. Tap Wi-Fi
  4. Scroll down and tap MileIQ 
  5. Enable Unrestricted data usage

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Also - Consider disabling the Power Saving feature on your device for MileIQ. You can normally find this setting under Settings > General > Battery & Power saving.

Google Pixel Phones:

To prevent this issue on Google Pixel and Pixel XL:

  1. Open your device's Settings
  2. Tap Network & Internet
  3. Tap Data usage
  4. Tap on Data saver
  5. If enabled, tap Unrestricted data usage 
    • If Data Saver is already turned off, leave the setting off so MileIQ will be unaffected.
  6. Scroll down and tap MileIQ to On to consistently track your drives in the background

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Other Devices:

Please check your specific device for any settings that may be preventing MileIQ from launching in the background, generally this will be found in the Battery menu and can even be caused by Power Saving or third-party battery management apps. 

Huawei - Some Huawei phones have a feature/setting called "Protected Apps" within the Battery Manager Settings. This "feature" disables apps in the background when the phone's screen is turned off and can prevent automatic drive detection. To ensure MileIQ is listed as a protected app here, please open your device's Settings > Battery Manager > Protect Apps. Then, tap MileIQ to ON to set it to "Protected".

Also, ensure your device has unrestricted data usage enabled for MileIQ by doing the following:

  1. Open your device's Settings
  2. Tap Data usage
  3. Tap Cellular data usage
  4. Scroll down and tap MileIQ
  5. Tap Background data
  6. Turn On Unrestricted data usage

Motorola - Some Motorola phones will have a built in Battery Optimization feature that will shut down the "activity of seldom used apps". To turn this off so MileIQ isn't shut down preventing drive detection, tap Apps > Settings > Battery. Then tap the menu button > Battery Optimization > All Apps. Find MileIQ and disable this optimization feature for it.

Adjusting this setting should have minimal impact on your device battery and performance as MileIQ should consume almost no power when stationary (as it quickly goes to "sleep"), and it will typically only minimally increase battery when in transit.

Also, ensure your device has unrestricted data usage enabled for MileIQ by doing the following:

  1. Open your device's Settings
  2. Tap Data usage
  3. Tap Cellular data usage
  4. Scroll down and tap MileIQ
  5. Tap Background data
  6. Turn On Unrestricted data usage

If your device isn't listed above, please reference your device manual on how to allow unrestricted background data usage for MileIQ. Also, please regularly open the mobile app to stay up to date on your classifications but also, to ensure your device settings aren't restricting or preventing MileIQ from running in the background.

Notes:

For more troubleshooting suggestions, see here: Why am I missing a drive?

Please see our Battery Life Best Practices article for tips on improving battery usage.  

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