Some Android devices may have default settings enabled that terminate background apps from running after a certain amount of time in an attempt to conserve battery and improve overall performance.
However, MileIQ does need to be running in the background of your device to record drives properly; optimize these settings to allow MileIQ to receive location information and keep your mileage on track.
Android 7 Devices
A feature called Data Saver was introduced in Android 7.0 and is enabled by default. Data Saver can prevent drives from being saved while MileIQ is running in the background. Although, drives will remain on the device until the app is opened while connected to the internet; this can cause drives to show up after a long delay, making it seem as though no drives were caught. Opening MileIQ periodically will allow drives to be saved, but may take some time before they appear in the app. Alternatively, settings for Data Saver can be tuned to allow MileIQ to save drives as they are captured.
Here's how to whitelist MileIQ to avoid this issue:
To prevent this issue on your Samsung Android 7 device:
- Open your device's Settings and then go to Data Usage.
- Then tap Data Saver where you can completely disable or enable this feature.
- Below this setting will be the option Unrestricted data usage, tap this setting and then scroll to MileIQ to whitelist it by tapping it on.
To prevent this issue on your LG Android 7 device:
- Open your device's Settings and then go to Mobile Data.
- Tap Wi-Fi then scroll to find MileIQ
- Tap MileIQ and then enable Unrestricted data usage
Other Areas to Check
Samsung Devices - this can also be controlled by a similar setting called the Smart Manager app. By default, this app will force-quit any app that hasn't been launched in 3 days. To see if this is the cause of the problems you were having, please check the following settings in the Smart Manager app:
- Find and open the “Smart Manager” app on your device
- Click on Battery
- Under the "App optimization" or "App power saving" area - Click “Detail”
- Select MileIQ from the list
Please check your specific device for any settings that may be preventing MileIQ from launching in the background, generally this will be found in the Battery menu and can even be caused by Power Saving or third-party battery management apps.
LG Devices - Consider disabling the Power Saving feature on your device for MileIQ. You can normally find this setting under Settings > General > Battery & Power saving.
Motorola Devices - Some Motorola phones will have a built in Battery Optimization feature that will shut down the "activity of seldom used apps". To turn this off so MileIQ isn't shut down preventing drive detection, tap Apps > Settings > Battery. Then tap the menu button > Battery Optimization > All Apps. Find MileIQ and disable this optimization feature for it.
Adjusting this setting should have minimal impact on your device battery and performance as MileIQ should consume almost no power when stationary (as it quickly goes to "sleep"), and it will typically only minimally increase battery when in transit.
Also, please regularly open the mobile app to ensure your device settings aren't preventing app activity, like MileIQ drive detection, in the background.
For more troubleshooting suggestions, see here: Why am I missing a drive?
Please see our Battery Life Best Practices article for tips on improving battery usage.