MileIQ now offers a billing interface where you can manage and update your subscription information! Depending on how you upgraded, you can update your billing information on the web dashboard or directly through your phone's payment provider.
Web Dashboard
If you upgraded through the web dashboard, a direct upgrade link, or used a discount code, then you can update your billing information directly on the web dashboard. To update your billing information on file, first visit dashboard.mileiq.com and sign in using the same email and password as the MileIQ app.
From there, click on Settings > Subscription Plan > Payment Info > Edit Payment Info
- If you signed up through iTunes or the Google Play Store, you will be redirected to to update your billing information through the respective service. See below for how to update your billing information through Apple iTunes/App Store or the Google Play Store.
Having trouble updating your billing information on the web dashboard?
If you originally upgraded on the web dashboard and an attempted charge does not go through, you can update your billing information within 15 days of the original failed charge directly through the [MileIQ] Subscription Charge Failed. Please update your billing information emails sent from MileIQ. If the subscription charge does not go through at that time, your premium subscription will terminate at the end of the month and your account will revert to the free 40-drive per month version.
Did you recently receive one or more "Subscription Charge Failed" emails from MileIQ and are unable to update your billing information through the emails? You'll need to reach out to support@mileiq.com or re-upgrade at the beginning of next month to continue your unlimited drives plan.
Please see here for more information on upgrading: How to: Upgrade to Get Unlimited Drives
Upgraded on your Phone?
If you originally upgraded through the Apple App Store or Google Play Store (the default payment methods on iPhones/iPads and Androids) and your payment doesn't go through successfully, Apple and Google notify you to correct the billing information through the appropriate billing service within a few days. If the billing information is not corrected within a few days, then the subscription is automatically cancelled by Apple or Google. (FYI, all your driving logs are safe and secure on your web dashboard).
If payment attempts fail after 7 days through your phone's payment service, then you have a couple options to continue getting unlimited drives:
- Reactivate your plan through your original billing service:
- Android Devices (Samsung, LG, Google, Motorola, HTC, others)
- Apple Devices (iPhone and iPads)
- Renew your subscription through the web dashboard by logging in with the same email/password as shown in the app. (Your MileIQ email can be found in the MileIQ mobile app by tapping Menu > Account Settings) After logging into the dashboard, simply select the monthly or annual plan and then click the green "Upgrade" button the plan like the following screenshot:
Apple App Store
Reactivate a Cancelled Subscription: If your MileIQ subscription has already been cancelled, Apple subscriptions can be reactivated through the App Store within 60 days here: Manage your iTunes subscriptions
For more information on managing subscriptions through iTunes, please see here: View, change, or cancel your Apple subscriptions
If you'd rather upgrade with a different card than the one attached to your iTunes account, please upgrade through the MileIQ web dashboard with the same MileIQ account here: https://dashboard.mileiq.com/settings/subscription
Google Play Store
Reactivate a Cancelled Subscription: If your subscription has already been cancelled due to failed payments, you can reactivate your subscription here under 'Past subscriptions and services': Manage Subscriptions and Services on Google Play
To update your billing information through the Google Play Store during the retry-period, please follow this guided animated gif:
- Open the Play Store on your Device
- Tap on Account
- Tap Payment Methods
- Input a working billing method (updated card or new card)
- Tap Update
For more information about how to change your billing information through Google Play, please see here: Add, remove, or edit your Google Play payment method
If you'd rather upgrade with a different card than the one attached to your iTunes account, please upgrade through the MileIQ web dashboard with the same MileIQ account here: dashboard.mileiq.com/settings/subscription
Frequently Asked Questions
Q: How can I verify the status of my subscription?
A: Verify the current status of your subscription through your web dashboard.
Q: How can I renew my plan using my original billing service?
A: For more information on what might've caused your subscription to expire and on renewing your subscription through your phone, see the Google Play Store section or the Apple App Store section.
Q: Can I renew my subscription outside of Google or Apple?
A: Yes. Head to dashboard.mileiq.com/settings/subscription and select your desired plan going forward, or reach out to support@mileiq.com from the email address on file with MileIQ to let us know you'd like to renew. At that time, we'll reply with a direct, upgrade link tied to your account so you continue capturing unlimited drives.
Q: Can I estimate my mileage logs?
A: No. If you don't have exact, reliable records, the IRS will ordinarily disallow your entire mileage deduction in cases of audit. For more information, see our corresponding MileIQ Blog Post
Q: How can I contact someone from MileIQ?
A: If you have any questions, please email us right away at support@mileiq.com.