How to: Update Billing Information

MileIQ now offers a billing interface where you can manage and update your subscription information!

To update your billing information on file, first visit dashboard.mileiq.com and sign in using the same email and password as the MileIQ app.

From there, click on Settings > Subscription Plan > Payment Info > Edit Payment Info

  • If you signed up through iTunes or the Google Play Store, you will be redirected to to update your billing information through the respective service. See below for how to update your billing information through Apple iTunes/App Store or the Google Play Store.

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Not able to update your billing information on the web dashboard?

If you originally upgraded on the web dashboard and an attempted charge does not go through, you can update your billing information within 15 days of the original failed charge directly through the [MileIQ] Subscription Charge Failed. Please update your billing information emails sent from MileIQ. If the subscription charge does not go through at that time, your premium subscription will terminate at the end of the month and your account will revert to the free 40-drive per month version.

Did you recently receive one or more "Subscription Charge Failed" emails from MileIQ and are unable to update your billing information through the emails? You'll need to reach out to support@mileiq.com or re-upgrade at the beginning of next month to continue your unlimited drives plan.

Please see here for more information on upgrading: https://support.mileiq.com/hc/en-us/articles/203799109-How-to-Upgrade-Get-Unlimited-Drives 

Upgraded through your Phone?

If you originally upgraded through the Apple App Store or Google Play Store (the default payment methods on iPhones/iPads and Androids) and your payment doesn't go through successfully, notifications appear on your device to correct the billing information through the appropriate billing service within a few days. If the billing information is not corrected within a few days, then the subscription is cancelled by Apple or Google. (FYI, all your driving logs are safe and secure on your web dashboard).

If the renewal payment failed more than 7 days ago through your phone's payment service, then you can renew your subscription through the web dashboard. Simply select the monthly or annual plan, then click the green "Upgrade" button below the plan like the following screenshot:

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Apple App Store

For more information about how to change your billing information through iTunes during the retry-period, please see here: Change or remove your Apple ID payment information

If your MileIQ subscription has already been cancelled, Apple subscriptions can be reactivated through the App Store within 60 days by following the steps here: View, change, or cancel your Apple subscriptions 

If you'd rather upgrade with a different card than the one attached to your iTunes account, please upgrade through the MileIQ web dashboard with the same MileIQ account here: https://dashboard.mileiq.com/settings/subscription

Google Play Store

To update your billing information through the Google Play Store during the retry-period, please follow this guided animated gif:

Update_Billing_GP_Store.gif

For more information about how to change your billing information through Google Play, please see here: Add, remove, or edit your Google Play payment method

If you'd rather upgrade with a different card than the one attached to your iTunes account, please upgrade through the MileIQ web dashboard with the same MileIQ account here: https://dashboard.mileiq.com/settings/subscription

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