On Apple devices like iPhones and iPads, Location Services are required to be On and set to Always for MileIQ to detect drives.
Verifying Location Settings
To confirm your location settings are correct, go to Settings > Privacy > Location Services (On) > MileIQ and make sure they're set to Always.
Important: iOS 11 now allows the option to use location services only when an app is in use. Do not select the "While Using the App" option, as it will prevent MileIQ from detecting drives consistently. For automatic drive detection to work, location services for MileIQ must be set to Always.
Additional Information
If you need to stop tracking drives for a period of time, we recommend that you use the pause function within the MileIQ app instead of changing your location settings. This allows you to specify a time for automatic tracking to resume and ensures you don't miss any drives. Learn more in How to: Pause Automatic Drive Detection.
If you're having issues capturing drives, please reach out to support@mileiq.com or see Why am I missing a drive? (iPhone).