Why am I missing a drive? (iPhone)

iPhone and iPad Settings

MileIQ depends on various settings on your phone to capture drives. We'll go through this short checklist for iPhones and iPads to make sure your phone's settings are optimized for MileIQ. Click here if you do not have an Apple device.

Click or Tap the section below to expand for more information:

Enable Location Services and Set to 'Always'

Be sure you have Location Services turned on for your device and set to “Always” for MileIQ. MileIQ uses location services to determine when and where drives have started and ended; without this setting enabled no drives will be recorded. 

  • Setting your device's locations services for "While Using" for MileIQ will prevent automatic drive detection in the background. Make sure your Location Services are set to "Always" for automatic drive detection.
  • If you periodically see the prompt "MileIQ has been using your location in the background. Do you want to continue allowing this?" be sure to choose “Continue” for MileIQ to keep detecting your drives.
  • For more information on this setting, please see here: Location Services on iPhones
Enable Cellular Data (Settings > Cellular > Cellular Data)

For the best drive and location quality, have data turned on for your device and for MileIQ.

  • Confirm that Settings > Cellular > Cellular Data is set to “On” and that Settings > Cellular > MileIQ is set to “On.”
Enable Background Refresh for MileIQ

Confirm that Settings > General > Background App Refresh > MileIQ is set to “On.”

  • It's recommended to open the MileIQ mobile app every few days to stay up to date on your classifications and ensure drive detection isn't being shut down unknowingly by a third-party battery/memory optimization app.

Force-quitting happens when you double-click the home button then swipe MileIQ off your screen or use a battery/memory boosting app that disables background processes. Since MileIQ tracks drives in the background, force-quitting manually or with another app prevents drive detection from functioning properly.

Although MileIQ is designed to restart automatically, this can be blocked by some older versions of iOS. Also, it can take several minutes for the app to re-establish your location after restarting.

  • Make sure MileIQ has been re-opened after being force-quit to ensure MileIQ has a stable fix on your location to capture your drives. Speed up the process by using turn-by-turn navigation (Google Maps, Apple Maps, Waze, etc.) on your next drive.
Enable Wi-Fi (Settings > Wi-Fi)

Drive detection works best when your device has Wi-Fi enabled. Even when it’s not connected to a Wi-Fi hotspot, your device uses hotspot proximity to register location information. Make sure that Settings > Wi-Fi is set to “On.” (Note that you must have Location Services on as well, even with Wi-Fi enabled.)

  • We've found that certain VPNs and workplace Wi-Fi can block MileIQ. If you're using a VPN, please turn it off and try logging in again. If you're having trouble logging in at a work, try it from a coffee shop or at home.
Update to the latest version of MileIQ

You’ll get optimal performance from MileIQ when running the latest version of the app. If your device is not set up for automatic app updates, you can update manually.

  • Go to the App Store > Updates > MileIQ > Update.
Make sure your device is on the latest OS version

If you’re not already running the latest version of your device's OS, update it to ensure optimal functioning for background apps like MileIQ.

  • Go to your device's Settings > General > Software Update > Download and Install.
Verify your account is currently logged in (and is it the correct account)

Make sure you’re signed in to the MileIQ app and using the correct email address. You can verify by navigating to Account Settings in the main menu of the app. After “Signed in” you should see the email address associated with your account. Double check for any misspellings as a second account may have accidentally been created. 

Click or Tap the section above to expand for more information:

There are times when you should expect a drive to not be captured. For more information on these cases, please see here: When should I expect to not see a drive in the mobile app?

If these steps don’t resolve your issue, the next step is for us to review the log files for your device.

To have the logs sent to us automatically, please do the following:

  1. In the MileIQ mobile app, go to: Settings > Help > Help Center.
  2. Tap the conversation icon in the upper right-hand corner (looks like two chat bubbles).
  3. In the description, please include 1-2 examples of the start/end date, time and location of the missed drive(s).
  4. If you've completed this troubleshooting guide, please mention that in the description as well.
  5. Press the arrow to send.

A message will be sent to the Customer Success team and someone will be in touch shortly to follow-up.  

NOTE: Any missed drives can be added manually from the MileIQ web dashboard. Read more about how to add drives. 

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