Why am I missing a drive? (Android)

Android Settings

MileIQ depends on various settings on your phone to capture drives. We'll go through this short checklist for Android devices to make sure your phone's settings are optimized for MileIQ. Click here if you do not have an Android device.

Click or Tap the section below to expand for more information:

Enable Location Services and Set to 'High Accuracy'

Be sure you have Location Services turned on for your device and enabled for MileIQ. MileIQ uses location services to determine when and where drives have started and ended; without this setting enabled no drives will be recorded. 

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  • Your device’s Location setting must be “On.” The Android settings menu varies by device, but you can usually find Location in the Personal, Permissions, General or Privacy and Safety section.
  • Make sure you’re using the highest accuracy setting within Location, which can be done by choosing Mode > High Accuracy or by selecting “GPS, Wi-FI and mobile networks” as your Locating Method.
  • For more information on this setting, please see here: Location Services on Android
Enable Cellular Data (Settings > Network > Data usage)

For the best drive and location quality, have data turned on for your device and for MileIQ.

  • Make sure that the Cellular Data or Mobile Data setting is “On.” (The location of this setting varies by device, but look for it in the Data Usage section of your device settings.)
Disable Data Saver for MileIQ

To ensure your drives are shown as they're captured, you will need to allow MileIQ to bypass the Data Saver setting by enabling Unrestricted data usage for MileIQ. The exact setting name can vary by device and OS version, but look for phrases like "Data Saver" “Set Mobile Data Limit” and "Restrict Background Data," and make sure those settings are “Off” for data usage in the MileIQ app specifically.

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Additionally, if you’ve set a cellular data limit, make sure that you have not crossed it.

Concerns about data usage? The only impact MileIQ should have on the average cell phone charge is the usage of a small amount of data on a monthly basis. A typical MileIQ customer will use 1.5-2.5MB of data a month. Most plans provide 250MB-2GB, so that would be ~1% of data. For more information on how much data MileIQ normally uses, please see here: How much data does MileIQ use?

Turn Off App, Battery, and Memory 'Optimization' Settings in Android for MileIQ

Settings designed to save battery life or free up RAM can cause drive detection to stop working unexpectedly. This will cause delays or even gaps in your driving record, but is easily prevented or resolved.

Check the following article to learn more about this and other similar issues for MileIQ on your specific device, and then re-open the mobile app to see if your drives were captured: Optimize Drive Detection on Android Phones

  • Memory boosting, Data compression, task-killing, battery-saving, anti-virus or app management apps can interfere with MileIQ. Please disable them (or add MileIQ to the app's whitelist or ignore list) to see if drive detection improves.
Enable Wi-Fi (Settings > Network > Wi-Fi)

For the best drive and location quality, have data turned on for your device and for MileIQ.

  • Drive detection works best when your device has Wi-Fi enabled. Even when it’s not connected to a Wi-Fi hotspot, your device uses hotspot proximity to register location information. Make sure that Settings > Wi-Fi is set to “On.” (Note that you must have Location Services on as well, even with Wi-Fi enabled.)
  • We've found that certain VPNs and workplace Wi-Fi can block MileIQ. If you're using a VPN, please turn it off and try logging in again. If you're having trouble logging in at a work, try it from a coffee shop or at home.
Update to the latest version of MileIQ

You’ll get optimal performance from MileIQ when running the latest version of the app. If your device is not set up for automatic app updates, you can update manually.

  • Go to Play Store > Settings Button (at the top left) > My apps > MileIQ > Update.
Make sure your device is on the latest OS version

If you’re not already running the latest version of your device's OS, update it to ensure optimal functioning for background apps like MileIQ.

  • Go to Settings > System > About Phone > System Updates.
Verify your account is currently logged in (and is it the correct account)

Make sure you’re signed in to the MileIQ app and using the correct email address. You can verify by navigating to Account Settings in the main menu of the app. After “Signed in” you should see the email address associated with your account. Double check for any misspellings as a second account may have accidentally been created. 

Click or Tap the section above to expand for more information:

There are times when you should expect a drive to not be captured. For more information on these cases, please see here: When should I expect to not see a drive in the mobile app?

If these steps don’t resolve your issue, the next step is for us to review the log files for your device.

To have the logs sent to us automatically, please do the following:

  1. In the MileIQ mobile app, go to: Settings > Help > Help Center.
  2. Tap the conversation icon in the upper right-hand corner (looks like two chat bubbles).
  3. In the description, please include 1-2 examples of the start/end date, time and location of the missed drive(s).
  4. If you've completed this troubleshooting guide, please mention that in the description as well.
  5. Press the arrow to send.

A message will be sent to the Customer Success team and someone will be in touch shortly to follow-up.  

NOTE: Any missed drives can be added manually from the MileIQ web dashboard. Read more about how to add drives. 

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