How to: Request a Refund

We’d hate to see you go, but we understand if MileIQ isn’t right for you. Refund requests are generally a two-step process:

  1. Cancel your Active Subscription
  2. Confirm Payment Service and Request a Refund

Cancel Active Subscription

If you haven’t cancelled your subscription yet, please see our Cancellation Article. Ensure your cancellation before seeking a refund to avoid any inadvertent subscription renewal charges.

Not sure how you subscribed? Visit https://dashboard.mileiq.com and sign in using the same email and password as the MileIQ app. From there, click on Settings > Account > Subscription

As outlined in the MileIQ Terms of Service, you may be entitled to a prorated refund if we cancel the subscription without cause before the end of the subscription period. While subscriptions are non-refundable except as expressly set forth in writing by MileIQ, we understand there are extenuating circumstances that require additional consideration.

As we offer several ways to purchase a premium subscription, each has a unique refund policy determined by the payment service. Please see your payment service below to determine your options.

Google Play


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Google Play will provide refunds within certain time windows. A customer can process his/her own refund on a purchase made within the last 2 hours in Google Play under Order History. See Google Play Apps, games, & in-app purchases (including subscriptions) for details.

To request a refund on a subscription purchased within the last 48 hours, you can contact Google Play support.

More information is available in the Google Play returns and refunds article.

To request a refund after 48 hours, please see “Additional Information” below.

Apple iTunes

 

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While the iTunes terms state “All Transactions are final,” Apple will provide a refund at its discretion to users that have subscribed via iTunes if there were technical issues that prevented the use of a product. You can submit a refund request to Apple. Terms and Conditions apply.

 

Direct Purchase from MileIQ

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Premium subscriptions purchased directly through MileIQ (via the Web Dashboard or an email) are subject to our Terms of Service, as stated above. If you need to request a refund, reach out to support@mileiq.com and a Customer Success agent will review your request. Please see “Additional Information” below.

Additional Information

Refund requests outside the specified payment service terms will be considered on a case-by-case basis. Please contact support@mileiq.com from the email associated with your MileIQ account and include:

  • The reason for your refund request
  • Any order numbers or receipt information you have

Please do not include credit card or bank account details. A member of our Customer Success team will get back to you after reviewing your request.

PLEASE NOTE: For certain payment platforms, MileIQ is unable to credit charges back to the original form of payment. For those subscriptions, if a refund is granted, it will be provided in the form of an electronic gift card in an equivalent amount.

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