How to: Request a Refund

We’d hate to see you go, but we understand if MileIQ isn’t right for you. Refund requests are generally a two-step process:

  1. Cancel Subscription
  2. Confirm Payment Service and Request a Refund

If you haven’t cancelled your subscription yet, please see our Cancellation Article. Ensure your cancellation before seeking a refund to avoid any inadvertent subscription renewal charges.

Not sure how you subscribed? Visit dashboard.mileiq.com and sign in using the same email and password as the MileIQ app. From there, click on Settings > Subscription Plan

As outlined in the MileIQ Terms of Service, you may be entitled to a prorated refund if we cancel the subscription without cause before the end of the subscription period. While subscriptions are non-refundable except as expressly set forth in writing by MileIQ, we understand there are extenuating circumstances that require additional consideration.

As we offer several ways to purchase a premium subscription, each has a unique refund policy determined by the payment service. Please see your payment service below to determine your options.


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Google Play will provide refunds within certain time windows. A customer can process his/her own refund on a purchase made within the last 2 hours in Google Play under Order History. See Google Play Apps, games, & in-app purchases (including subscriptions) for details.

To request a refund on a subscription purchased within the last 48 hours, you can contact Google Play support.

More information is available in the Google Play returns and refunds article.

To request a refund after 48 hours, please see “Additional Support” below.

 

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While the iTunes terms state “All Transactions are final,” Apple will provide a refund at its discretion to users that have subscribed via iTunes if there were technical issues that prevented the use of a product. You can submit a refund request to Apple. Terms and Conditions apply.

 

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A new subscription may be cancelled within 7 days of purchase and is eligible for a full refund. Amazon does not give refunds after that time. Learn more in this Amazon article on cancelling subscriptions. If you have a MileIQ subscription through Amazon, you're able to get quick support by simply signing into their Amazon subscription manager and clicking the “Contact Us” button at the bottom of the page or by calling Amazon Customer Support directly at 888-283-0524.

 

Direct Purchase from MileIQ

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Premium subscriptions purchased directly through MileIQ (via the Web Dashboard or an email) are subject to our Terms of Service, as stated above. If you need to request a refund, our Customer Success team will review your request. Please see “Additional Support” below.

 

Additional Support

 

Refund requests outside the specified payment service terms will be considered on a case-by-case basis. Please contact support@mileiq.com from the email associated with your MileIQ account and include:

  • The reason for your refund request
  • Any order numbers or receipt information you have

Please do not include credit card or bank account details. A member of our Customer Success team will get back to you after reviewing your request.

 

PLEASE NOTE: For certain payment platforms, MileIQ is unable to credit charges back to the original form of payment. For those subscriptions, if a refund is granted, it will be provided in the form of an electronic gift card in an equivalent amount.

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