Error messages

This article helps troubleshoot common error messages.

 Connection error

This image shows a connection error message   

Network Error Message

This image shows a network error message

The Connection or Network Error messages indicate that MileIQ could not connect to a network to load your drive information. Drives will still be tracked and available as soon as MileIQ is able to connect to a network.

To resolve this, try the following steps:

  1. Turn on Wi-Fi on your mobile device. 
  2. Turn your mobile device's network off and then on again. 
  3. Restart your mobile device. 
  4. Confirm that the date and time on your device are set to the correct time.
  5. Connect to Wi-Fi on a different network.
  6. Make sure the MileIQ mobile app is up to date.
    • On iPhones, you can update to the latest version of MileIQ by opening the App Store app on your device > Updates > MileIQ > Update
    • On Androids, you can update the Android app by going to Play Store > Settings Button (at the top left) > My apps > MileIQ > Update

If the steps above haven't fixed the issue, it's likely a temporary outage that will resolve shortly. There is no loss of data when these outages occur, and drives will be available as soon as things are back up and running.

Password Token Error

This image shows a password token error

The "error occurred. token already used" message you received means either the password link has expired (if it's older than 48 hours) or a new password reset link has been requested.

Please try resetting your password again from the Forgot Password page. Enter your email address and then use the latest password reset email to reset your password.

Have additional questions? Reach out to our Customer Success team using one of the options outlined here: How to get help.

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